Despite our best efforts and sincere determination, parish staff and members may not always respond as attentively and compassionately as we should.
If you are angry, hurt or displeased by the way you have been treated by a member of the parish staff or a parish member, you should first visit privately with that person and explain your concern. If you are not satisfied by the person's response, or if the behavior continues, you should contact the person's supervisor.
If your complaint concerns a parish member serving in a leadership position or as a representative of the parish community, you may contact the parish staff member who is responsible for that person's ministry or the pastor.
If your complaint concerns a parish staff member, you may share your concerns with the pastor.
If your complaint concerns a pastor, you may contact the Dean. The current Dean for the Waterloo Deanery is Fr. Dennis Colter, the pastor of St. Patrick Parish in Cedar Falls. He may be reached by phone at 319-233-8060.
Complaints made directly to the Archbishop are normally referred to the local Dean.